Qulendra Customer Care

Returns & Refunds Policy

Last updated: October 19, 2026

At Qulendra, we want you to feel confident choosing furniture and storage solutions for your home. This policy explains how returns, refunds, cancellations, and product issues are handled for orders delivered in the United States.

Qulendra offers a 30-calendar-day return window beginning after you receive your order. This is our store policy, not a statement that U.S. law provides a universal 14-day right to return online purchases. Nothing here limits rights or remedies that cannot be waived under applicable law.

1. Return Window

You may notify us that you want to return an eligible item within 30 calendar days after delivery. The delivery date is not counted as day one; the first day is the following day. If items or furniture packages arrive separately, the return period begins the day after you receive the last item or package needed to complete the order.

After notifying us, return the item without undue delay and no later than 14 calendar days after your notice. The deadline is met when the item is handed to the carrier before it expires. Any longer period or stronger protection required by applicable law takes precedence.

2. How to Request a Return

1. Email talkhelp@qulendra.com with a clear statement that you want to return one or more items.
2. Include your name, checkout email, order number, item or items concerned, and a useful way to reach you. You do not need to give a reason for a standard change-of-mind return.
3. Wait for Qulendra to provide the correct return address and instructions for the item’s weight, dimensions, and number of packages.
4. Pack the furniture and components securely, keeping shelves, doors, hinges, hardware, screws, manuals, and accessories together and protected.
5. Use the return method, label, or carrier provided by Qulendra. Keep the tracking number or shipping receipt until the matter is resolved.

Do not send furniture to the mailing address at the end of this policy unless Qulendra has expressly instructed you in writing. Large or multi-package furniture returns may require a specific carrier or collection arrangement.

3. Product Condition and Inspection

You may open the packaging and inspect furniture as reasonably necessary to check its dimensions, color, finish, components, stability, and function. Opening a package or carrying out limited, reversible assembly does not automatically make an item ineligible for return.

Please take reasonable care of the item until it is returned. Scratches, chips, dents, stains, odors, moisture or heat exposure, prolonged use, overloaded shelves, stickers, drilling, cutting, painting, structural changes, permanent wall mounting, improper disassembly, missing hardware, or inadequate return packaging may reduce the item’s value.

Original packaging is helpful but is not an absolute requirement. If unavailable, use sturdy materials that protect the furniture in transit. Any deduction for a documented loss in value will be proportionate to the actual loss and explained to you. We do not apply automatic penalties or restocking fees.

4. Assembled and Custom Furniture

The fact that standard furniture has been assembled or partially assembled does not automatically rule out a return. Disassemble it only when this can be done safely without further damage, and protect all small parts. Permanent mounting, drilling, cutting, gluing, or other irreversible changes may lead to a proportionate refund reduction if they cause a documented loss in value.

Furniture made to individual measurements or materially personalized at your request may be excluded from a standard change-of-mind return where permitted by law. Simply choosing a standard size, color, finish, or catalog configuration does not by itself make an item custom-made. This exclusion does not limit remedies for an item that is damaged, defective, incomplete, or different from the agreed specifications.

5. Return Shipping Costs

Qulendra covers the direct cost of authorized returns made using the return method, label, or carrier we provide. We do not charge a restocking or return-processing fee. If you choose a different, faster, or more expensive service without our prior written approval, you are responsible for the additional cost. For bulky furniture, contact us first so we can arrange an appropriate return method.

If an item arrives damaged, defective, incomplete, or different from what you ordered, necessary return costs will not be charged to you. Contact us as soon as reasonably possible and, if available, include photos of the furniture, affected parts, packaging, and shipping label. Missing photos do not automatically remove your rights.

6. Shipping Charges and Refunds

Standard shipping is free for orders of $188.99 or more. For orders below $188.99, standard shipping costs $18.99.

If you return your entire order, the refund includes product prices, applicable taxes, and any standard outbound shipping charge actually paid. Additional charges paid solely because you chose a more expensive delivery option than the least expensive standard delivery offered are not refundable unless applicable law requires otherwise.

For a partial return, we refund the price of the returned items. The original shipping charge is refunded only to the extent it relates exclusively to returned items; it is not refunded when the same charge would have applied to the items you keep. These terms do not limit any refund required by law.

7. Refund Timing and Method

We will issue an approved refund without undue delay and generally within 14 calendar days after receiving your return notice. We may hold the refund until we receive the returned goods or you provide reasonable evidence that they have been shipped, whichever happens first.

Refunds go to the original payment method unless you expressly agree to another method that does not cost you extra. Once issued, a refund typically appears in your account within 3–6 business days, depending on your bank, card issuer, or payment provider. Product prices include applicable taxes; no additional purchase or refund-processing fee is charged beyond the shipping cost disclosed before checkout.

8. Damaged, Incomplete, Defective, or Incorrect Items

If furniture arrives damaged, incomplete, defective, or different from your order, contact us and avoid continuing assembly if that could make the problem worse. Keep the product, components, and packaging reasonably available for inspection. We may ask for relevant photos or information and may offer missing parts, replacement, collection, or a refund depending on the circumstances and applicable law. Necessary return costs for a nonconforming item remain our responsibility.

9. Order Cancellation, Processing, and Delivery

You may request cancellation before the order is handed to the carrier by emailing talkhelp@qulendra.com with your order number. If the order has not shipped when the request is received, we will cancel it and refund the original payment method. Once it has been handed to the carrier, cancellation may no longer be possible; after delivery, you may request a return within the 30-day window.

• Order preparation: usually 1–3 business days after order acceptance and payment confirmation.
• Estimated delivery: usually 5–11 business days after the order is handed to the carrier.
• Possible carriers: USPS, DHL Express, UPS, or FedEx, depending on the order.

These are estimates and exclude weekends and public holidays. Furniture orders may be split into multiple packages with separate tracking numbers. The return period begins after physical delivery of the last item or package in the order.

10. Applicable Consumer Rights

This policy is intended for orders delivered in the United States. Consumer protections may vary by state and purchase circumstances. Nothing in this policy waives or limits a warranty, remedy, or consumer protection that cannot legally be waived or limited under applicable federal or state law. Where a mandatory legal requirement conflicts with this policy, the legal requirement applies.

11. Contact Qulendra

For return requests, cancellations, or refund questions, contact Qulendra Customer Care: